Belfast Telegraph

Friday 1 August 2014

McDonald's sorry over scooter ban

McDonald's said the company does not ban roadworthy mobility scooters from using drive-through lanes

A fast food restaurant has apologised to a disabled woman who was told she could not take her roadworthy mobility scooter through the drive-through lane because of "health and safety".

Kate Legg, a retired police matron, visited the McDonald's restaurant at the Asda store in Bedhampton, Hampshire, to buy a milkshake.

But because of the angle of the doors to the restaurant, she decided to use the drive-through on her mobility scooter which is registered with the DVLA and is permitted to travel on the roads.

When she arrived to buy her drink, she was informed by a staff member that she would not be served again at the drive-through because of the company's health and safety policy which forbids mobility scooters from using the lane dedicated for vehicles.

The 76-year-old, from Havant, said: "I said to him that it was cobblers. It isn't health and safety at all - health and safety was put in place for the protection of people working in the mines and doing dangerous things at work, not to stop children playing conkers or old ladies from buying a milkshake at a drive-through.

"Health and safety is used for for all sorts of stupid reasons and it does make me very cross."

A McDonald's spokeswoman said the company does not ban roadworthy mobility scooters from using the drive-through lanes but does restrict the smaller versions which are not DVLA-registered.

She said: "The health and safety of our customers and staff is our top priority and for this reason we are unable to serve pedestrians, bicycle riders and non- roadworthy mobility scooters through our drive-through lanes.

"We can however serve customers on roadworthy mobility scooters but unfortunately, in this instance, staff did not recognise that the scooter was roadworthy. We apologise for the inconvenience this has caused."

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