Hi °C | Lo °C It causes me great pain to say this, but it is difficul not to feel some sympathy for Ryanair, landed with a bill of up to £35m following the great volcanic ash cloud debacle.
When a Ryanair screw-up means the airline fails to honour a contract agreed with passengers by selling them tickets to fly, it's pretty obvious those customers should be entitled to recompense for the costs they incur as a result.
But what if the contract is breached because of an event over which Ryanair is genuinely powerless, as in this case?
Isn't this where travel insurance is supposed to kick in? Insurers have been quoting the ‘Act of God’ get-out clause, but surely it is more reasonable to expect insurers to cover the costs of stranded passengers than the airlines.
