Partly Sunny Belfast Hi 22 °C | Lo 12°C

New academy aiming to help retailers enhance their skills

By David Elliot
Thursday, 23 February 2012

Retailers will be able to take advantage of a new academy aimed at boosting skills throughout the sector.

The National Skills Academy for Retail has launched Retail Skills Shops at South Eastern Regional College which will offer retail training in customer service, sales and frontline management.

The scheme, run by retail skills specialist WorldHost, has been developed in consultation with retailers in order to fill any skills gaps in the industry and to halt the decline of the high Street.

There are around 60 Retail Skills Shops across the UK and Suzi Donnelly, co-ordinator of the Greater Belfast Retail Skills Shop, said they give independent retailers the chance to compete with larger rivals.

"This gives local retailers the opportunity to compete with national retailers and also with online retailers, by building up the standard of customer service; it is proven that this will create customer loyalty in the long term."

Jane Rexworthy of the National Skills Academy for Retail said there's a gap in the market for retail skills training.

"The introduction of the new WorldHost training for retailers will provide a much-needed standard within the industry which has not existed before."

Janus Hospitality Awards 2012

Janus Hospitality Awards 2012

Charity Ball at Titanic Belfast

Charity Ball at Titanic Belfast

Tele Business Awards gala 2012

Business Awards 2012

NI Chamber of Commerce Dinner

NI Chamber of Commerce Dinner

Ulster Restaurant Awards

Ulster Restaurant Awards

In Pictures: Belfast MAC launch

In Pictures: Belfast MAC launch

In Pictures: Directors dinner Belfast

In Pictures: Directors dinner Belfast

40 richest people in Northern Ireland

Northern Ireland 40 richest people

In Pictures: CIPR PRide Awards

In Pictures: CIPR PRide Awards

Pub of the Year Awards

Digital Advertising Awards Gala

Digital Advertising Awards Gala

Digital Advertising Awards Gala

Top 100 Companies - 2012

February 2012

Belfast Telegraph Business Month

Business Digest by Email


Sign up for your free weekly business newsletter

Latest Comments