Part of the Independent News & Media Group

New guide to tourist rights is published

By Anne Madden
Wednesday, 28 July 2010

The Consumer Council has published new information for travellers, after research showed 70% of passengers don't know their rights when it comes to cancellations and delays.

The Protect Your Holiday Factsheet has been compiled just weeks after the Consumer Council published a Plane Facts document.

Both consumer guides come in the wake of flights chaos for travellers following the volcanic ash disruption and volatile financial climate, which has led to a number of company collapses.

While much of European airspace was affected by ash from the Icelandic volcano in the spring, UK airlines bore the brunt of the continual eruptions. The airline chaos was estimated to have cost the Northern Ireland economy as much as £1.5m per day.

And the recession is also taking its toll on holiday companies. Just last week, tens of thousands of travellers, including many from Northern Ireland, found themselves stranded abroad, after Goldtrail - the Turkey and Greece holidays specialist - collapsed.

The Consumer Council's Andy McClenaghan said: "Unfortunately many travellers do not know what their rights or responsibilities are, and a lack of information on the ground can make matters even more stressful.

"To avoid missing your dream holiday, or losing the hard-earned cash saved to pay for it, the Consumer Council has produced a fact sheet with information on protecting your holiday."

In pictures: Doing the business

  • Cash cow is bringing home the beef for a good cause. A coin-encrusted cash cow was handed over to Glenfarm Holdings by Ulster Bank after the company paid £3,500 for the beautiful bovine sculpture at an auction to raise money for charity Rural Support at the Balmoral Show earlier this year. Henry Elvin, head of business banking at Ulster Bank, which sponsored the show, handed the objet d?art over to Claire Thompson and Gary Millar of Glenfarm Holdings
  • Charities set to benefit from a room with a view. Charities are set to benefit from a room with a view in Belfast?s Donegall Quay as a developer opened up a penthouse in the Obel, Ireland?s tallest building. Karl Properties has joined up with the Lagan Boat Company to offer a tour of its top floor penthouse. Aaron Blackbourne, head of Karl Properties, said the £10 fee for the penthouse tour would go to charities beginning with Lagan Legacy, which will launch Northern Ireland?s first maritime museum later this summer. Karl Properties director Gayle Boyce joined Derek Booker, owner of the Lagan Boat Company, to launch the tour this week
  • Technology firm welcomes new chief. The chief executive of technology company CSR, which acquired Northern Ireland business APTX, visited Belfast yesterday. Joep van Beurden (left) met Jeremy Fitch, Invest NI managing director of business international (middle) and Noel McKenna, senior director of APTX. Mr Fitch said the acquisition, announced at the end of July, was a ?strong endorsement? of audio tech company APTX and of Northern Ireland?s graduates and engineers

Cream of the crop in the business world

Business Can event at Tullyglass

  • Chris Wales, Beverlee Moag-Walker, Roy Bonar, Jackie Logan
  • James Perry, Sarah Perry, Patricia Perry, Raymond Rock, Christopher Perry
  • Phyllis Clyde, Thomas McKillen, Richard Hunter

Business Can event at Tullyglass

Action Renewables Association Awards

  • Action Renewables Green Goddess, Peter Moran, Todd Architects, Eddie O'Neil, Gilbert Ash and Michael Doran, Director, Action renewables
  • Green Goddess, Reggie Hillen, Antrim Borough Council, award sponsor Ric Pasquali, GT Energy Ltd and Michael Doran, Director.
  • Green Goddess, Philip Reid, Translink, Susan Kinane, ESB Independent Energy and Michael Doran

Action Renewables Association Awards

BT Business TV

NI Travel and Tourism Awards

  • Sean Crummey entertains guests at the Northern Ireland Travel and Tourism Awards 2009
  • Sean Crummey, Maureen Ledwith and Nan Short with Craig Doyle at the Slieve Donard Resort and Spa at the Northern Ireland Travel and Tourism Awards 2009
  • Rowan Devereux and Ciaran Mulligan of Blue Insurances with Craig Doyle at the Slieve Donard Resort and Spa at the Northern Ireland Travel and Tourism Awards 2009

NI Travel and Tourism Awards

Deloitte Technology Fast 50 Awards

  • From left to right, Daniel McRitchie (Andor Technology, placed 48 in this year?s Fast 50 ranking); Mark McCusker (Texthelp Systems Ltd, placed 40th in this year?s Fast 50 ranking); Trevor Jordan (Andor Technology); and Seamus Scullion (Texthelp Systems Ltd).
  • James Greer, proprietor of Greer Publications, presents the ?Rising Star? award to Mary McKenna and Paul McElvaney of Learning Pool Ltd.
  • From left to right: Daniel McRitchie and Trevor Jordan of Andor Technology.

Deloitte Technology Fast 50 Awards

CEF Construction Awards 2009

  • CEF Construction Awards 2009
  • CEF Construction Awards 2009
  • CEF Construction Awards 2009

CEF Construction Awards 2009

Newry Chamber of Commerce Banquet

  • Newry Chamber of Commerce Banquet. Thursday 8 October 09
  • Newry Chamber of Commerce Banquet. Thursday 8 October 09
  • Newry Chamber of Commerce Banquet. Thursday 8 October 09

Newry Chamber of Commerce Banquet

Connecting Employers to Communities

  • The Connecting Employers to Communities event hosted at Hillsborough Castle by Business in the Community on 23 September 2009.
  • The Connecting Employers to Communities event hosted at Hillsborough Castle by Business in the Community on 23 September 2009.
  • The Connecting Employers to Communities event hosted at Hillsborough Castle by Business in the Community on 23 September 2009.

Connecting Employers to Communities

Ulster Tatler Awards 2009

tatler awards.

In pictures: Doing the business

  • Cash cow is bringing home the beef for a good cause. A coin-encrusted cash cow was handed over to Glenfarm Holdings by Ulster Bank after the company paid £3,500 for the beautiful bovine sculpture at an auction to raise money for charity Rural Support at the Balmoral Show earlier this year. Henry Elvin, head of business banking at Ulster Bank, which sponsored the show, handed the objet d?art over to Claire Thompson and Gary Millar of Glenfarm Holdings
  • Charities set to benefit from a room with a view. Charities are set to benefit from a room with a view in Belfast?s Donegall Quay as a developer opened up a penthouse in the Obel, Ireland?s tallest building. Karl Properties has joined up with the Lagan Boat Company to offer a tour of its top floor penthouse. Aaron Blackbourne, head of Karl Properties, said the £10 fee for the penthouse tour would go to charities beginning with Lagan Legacy, which will launch Northern Ireland?s first maritime museum later this summer. Karl Properties director Gayle Boyce joined Derek Booker, owner of the Lagan Boat Company, to launch the tour this week
  • Technology firm welcomes new chief. The chief executive of technology company CSR, which acquired Northern Ireland business APTX, visited Belfast yesterday. Joep van Beurden (left) met Jeremy Fitch, Invest NI managing director of business international (middle) and Noel McKenna, senior director of APTX. Mr Fitch said the acquisition, announced at the end of July, was a ?strong endorsement? of audio tech company APTX and of Northern Ireland?s graduates and engineers

Cream of the crop in the business world

NI's Top 100 Companies 2010

Top 100 Companies

Who's up and who's down in 2010

 


Business Digest by Email


Sign up for your free weekly business newsletter

Latest Comments