Belfast Telegraph

Sunday 2 August 2015

I thought I was able to vouch for travel provider's discount 

Question: My friend and I went to Turkey last November. The Thomas Cook representative gave out a booklet at her talk, emphasising that it contained a £50 voucher redeemable against a further holiday. We booked that holiday for the end of this month, sending our vouchers to a travel agency which booked the holiday with Thomas Cook. But the travel agency said that Thomas Cook will not honour the £50 vouchers. The voucher states that the booking should be made through an Abta or otherwise approved travel agent - which it has been. JB, by email.

From Belfast Telegraph