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A question of money: Payment protection insurance

By Paul Gosling

Question: I've spent months arguing with my bank but I can't get anywhere. I believe it mis-sold me a Payment Protection Insurance policy on a bank loan. What do I do?

Answer: Which? magazine is campaigning against PPI policies. It provides detailed advice on its website telling consumers how to claim their money back — for more details, see You can also lodge a complaint with the Financial Ombudsman Service: or by phoning 0300 123 9 123.

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