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£120,000 upgrade helps win new orders worth £3m

By Staff Reporter

Published 16/08/2011

A new management information system has helped a company in Belfast win £3m in new business.

Barclay Communications, which provides specialist telecommunications and IT support to companies, invested £120,000 in upgrading its customer relationship management system.

Invest NI contributed £21,000, part funded by the European Regional Development Fund (ERDF) towards the project.

Tracey Meharg, the agency's managing director of innovation and capability development, said the new system had an "extremely positive" impact on Barclay's performance.

"With the resulting improved capabilities and enhanced productivity, Barclay Communications has secured valuable new contracts over its competitors in Great Britain.

"This ambitious firm will continue to build on its sales achievements and promote its services to potential new customers in a bid to further increase its market share."

Britt Megahey, managing director of Barclay Communications, said: "With Invest NI's support, we have been able to upgrade our entire customer service experience and establish a management information system that can easily accommodate our future growth aims.

"We are delighted with the business secured to date and believe that we can build upon this success to secure additional sales.

"The new system will help us to maintain our competitiveness and continue to provide excellent customer service.

"In the longer term, this system will also enable us to start a new phase of development that could help drive the business forward in the Republic."

Barclay Communications started in 1997 as a small mobile phone shop in Larne.

It now has two offices in Scotland and Northern Ireland and employs 150 people.

Belfast Telegraph

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