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Asda apologises after card machine glitch causes delays at checkouts

Published 30/10/2016

Long queues formed at Asda stores across the country due to the card machine problem
Long queues formed at Asda stores across the country due to the card machine problem

A supermarket chain has apologised to customers after a problem with its card machines led to long queues at checkouts across the country.

Asda said it has resolved the issue in the majority of its stores after scores of shoppers took to social media to complain about the delays.

People posted photos of cashiers using old-fashioned card-readers, while others said stores were only accepting cash.

Gordon Carr ‏from Gateshead wrote on twitter: " Thanks very much Asda I have lost my 'extra' hour today waiting at Boldon store as tills stopped working! 45 minutes with no explanation."

Jim Bentley tweeted: "N o backup, no redundancy system. We're just stood here like cattle waiting for your systems to start working again. On Sunday."

Graeme Barbour ‏wrote: " Seems to be technical issue at Asda - no tills taking card payments, only cash. Customers requested to draw cash from ATM."

The retailer said it was "aware of an issue" with their card payments and were "working to fix it asap".

They added: "We're sorry for any inconvenience caused."

An Asda spokeswoman said earlier: "We're continuing to process payments as quickly as we can but apologise to our customers for the inconvenience this has caused."

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