BA chief Walsh says sorry for computer fiasco
Airline boss Willie Walsh has apologised to British Airways customers five days after an IT shutdown left 75,000 bank holiday travellers stranded.
Mr Walsh, chief executive of BA owner International Airlines Group (IAG), broke his silence to heap praise on airline staff and chief executive Alex Cruz for the way they handled the fiasco.
It came amid reports that BA is preparing to demand an independent inquiry into the problem, which experts believe may leave the company with a compensation bill of as much as £100 million.
Mr Walsh said the cause of the problem had been identified, and that efforts were being made to appease customers.