A Belfast software consultancy has won a contract worth up to £5m to help Leeds City Council deliver its customer access strategy.
Asidua announced yesterday that its product – Our Customer Contact Platform™ (CCP) – was picked up by the English local authority to help improve the quality of its customer service delivery while keeping down costs.
Sales and marketing director Bob McClean said the software product was an Electronic Services Delivery (ESD) platform which had been "specifically designed" to meet the needs of local authorities.
"With rising customer expectations on service delivery, many local authorities are looking for ways to improve the overall experience for customers accessing services whilst reducing the cost to the council of that access," he added.
The new package will enable the authority to more efficiently implement the council's Customer Access Strategy until 2015.
Asidua secured the five year contract with Leeds on the back of similar deals with other councils.
Mr McClean added: "Our CCP is already helping a number of local authorities not only improve customer services experiences but also deliver significant savings by providing a true self service multi-channel contact solution. Following our recent successes with Milton Keynes, NI Direct and Blackburn with Darwen, this latest contract win further demonstrates CCP's ability to meet the requirements that many local authorities face today."