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Business services company to create 250 new jobs in Belfast

By John Mulgrew

Published 09/09/2015

Enterprise Minister Jonathan Bell and Invest NI Chief Executive Alastair Hamilton pictured with Intelling CEO Phil Morgan at today’s announcement that the company plans to establish a contact centre in Northern Ireland, creating 250 new jobs
Enterprise Minister Jonathan Bell and Invest NI Chief Executive Alastair Hamilton pictured with Intelling CEO Phil Morgan at today’s announcement that the company plans to establish a contact centre in Northern Ireland, creating 250 new jobs

A business services firm is to create 250 jobs in Belfast, doubling its entire workforce after just three years.

Manchester-based contact centre Intelling is adding the new postitions - carrying average salaries of £16,000 - over the next three years.

Forty-five of the jobs are already on stream at the firm, which counts O2 and TalkTalk among its clients.

The new posts will cover a variety of roles including direct marketing and customer service.

The firm's founder and chief executive Phil Morgan said: "We particularly specialise in people who have been long-term unemployed, allowing young people to get into the world of work, and being able to teach them the skills that are required to become successful, both through traditional contact centres and also through online," he said.

"We also have people who work in our technology department."

Operating out of a temporary office in Belfast, he said the "expectation" was the company would find a new, large and permanent site by the end of the year.

He added that the firm's retention of staff was "very positive" within the industry.

Mr Morgan said Intelling works with a number of blue chip companies.

The business aims to become a 24-hour operation in the long-term.

He said the salaries in Belfast were like-for-like compared to those at its Manchester headquarters.

Mr Morgan said the firm's business there was already working at full capacity.

He explained: "Our new Belfast centre gives us access to a new talent pool and we plan to invest over £800,000 in skills including management and leadership development so that we have the capability required to take advantage of new opportunities."

Invest NI is financing Intelling's expansion here to the tune of almost £1 million.

At the jobs announcement yesterday, Enterprise Minister Jonathan Bell said the company had a track record of improving the skills base and careers opportunities of its new staff.

"We've got a great young population, we have people who are ready and willing to work, with a good work ethic," said the DUP man.

"There are 250 opportunities to get a job and the career progression that comes with this job.

"Part of the work of Invest NI and this company is towards training and career development.

"And we've already seen with this company's track record people come through with a very low skills base and they are sitting a number of years later as team leaders.

"For those who are very concerned about youth unemployment and economic activity, this offers real opportunity and real hope."

Probed about concerns the current Stormont crisis could put off other companies, Mr Bell said: "All of the companies, without exception, are saying they want a stable government.

"Business relies on confidence and stable government.

"If we can offer that stable government then we can continue the trajectory that we are on."

Belfast Telegraph

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