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Carphone Warehouse shares slump after recent hacking

By Roger Baird

Published 11/08/2015

Up to 2.4 million Carphone Warehouse customers could have had their details accessed by the cyber attack
Up to 2.4 million Carphone Warehouse customers could have had their details accessed by the cyber attack

Shares in the owner of Carphone Warehouse have fallen after the believed theft of the personal details of up to 2.4million people in a cyber attack.

Dixons Carphone saw its stock slide nearly 2% in early trading after the group revealed details of the breach on Saturday. Later, shares were just over 1% lower.

Shares in the telecoms group TalkTalk, some of whose customers were also affected, fell by nearly 1%, although they later recovered to their opening level.

Carphone Warehouse said the "sophisticated cyber attack" was stopped straight away after it was discovered last week.

Asked when the breach began, a spokesman replied: "The evidence indicates within the last two weeks (before last Wednesday)."

A spokesman for the independent Information Commissioner's Office, which examines hack attacks, said the organisation had been made aware of the breach and were making inquiries. Carphone Warehouse was warned that the encrypted credit card information of up to 90,000 people may have been accessed during the incident. An investigation carried out by the company found that names, addresses, dates of birth and bank details of customers could also have been accessed.

A spokesman for the retailer said additional security measures had since been put in place. The affected division of Carphone Warehouse operates the websites, and, and provides services to iD Mobile, TalkTalk Mobile, Talk Mobile and some Carphone Warehouse customers.

Sebastian James, chief executive of Dixons Carphone, apologised for the incident. "We take the security of customer data extremely seriously and we are very sorry that people have been affected by this attack on our systems," he said.

"We are, of course, informing anyone that may have been affected and we have put in place additional security measures."

Belfast Telegraph

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