Belfast Telegraph

Monday 29 December 2014

Deal sees tech firm Concentrix create 250 new Belfast jobs

Arlene Foster with Jeremy Finch of Invest NI and Christopher Caldwell, president of the Concentrix Corporation
Arlene Foster with Jeremy Finch of Invest NI and Christopher Caldwell, president of the Concentrix Corporation
Founder Philip Cassidy

An American technology firm is creating 250 new jobs in Belfast after winning a lucrative new contract from an unnamed client.

Global business process outsourcing company, Concentrix Corporation, formerly gem, is recruiting after it secured new business from a "consumer electronics" company within the technology and gadgets sector.

Concentrix, based in Belfast city centre, is taking on 100 permanent staff over the next four weeks, with an additional 150 temporary positions before Christmas, bringing its employee total to more than 1,000.

The new recruits will be required to handle customer service, inbound sales and chat services for a well-known global technology company, the identity of which has not been disclosed by Concentrix.

Recruitment manager Marcella McKeever said: "After successfully securing a new contract to provide customer services to a high calibre client, we are pleased to be in a position to offer 100 permanent positions within Concentrix with a further 150 temporary positions available in the coming months.

"We're keen to target anyone with an interest in the technology sector, who has a good knowledge of electronic gadgets, to work full-time in customer service.

"The standard of service provided here in Belfast has enabled us to attract global brands and the opportunity to offer permanent and temporary positions at a local level."

Concentrix operations director Sarah McKay told the Business Telegraph there will also be some roles for managers, coaches and trainers. "The new jobs provide a huge boost for the company," she said.

"Our story has been very positive.

"We have grown steadily over the years and haven't been impacted hugely by the recession.

"Our clients are spread across the media, technical support, gaming and retail."

In 2011 the Concentrix Corporation, a subsidiary of Fortune 500 company the SYNNEX Corporation, took over gem.

Gem, short for 'global email' company, was set up in 2000 by Belfast businessman Philip Cassidy.

He is now managing director of European Service for Concentrix.

"Philip's role has expanded in recent times and he's absolutely thrilled to bits with the new jobs announcement," Ms McKay added.

"We are also keen to stress we are also recruiting for other positions, not just our new client.

"We are expanding our software development and would like to recruit people for deeply technical, highly-skilled roles."

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