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Firstsource confirms Ulster focus

By David Elliott

Published 11/10/2013

THE availability of talent, real estate, infrastructure and a relatively low cost base make Northern Ireland a compelling business case, according to an Indian company which employs 2,000 people here.

Outsourcing company Firstsource, ranked 19 in the Belfast Telegraph Top 100 Companies list, said it chose to invest here over Yorkshire and Scotland when it first arrived seven years ago.

Executive vice president of operations Stephanie Wilson also said the business, which includes two offices in both Belfast and Londonderry, has performed well.

"We've had a good business experience here and we're committed to growth in Northern Ireland," she told The Belfast Telegraph.

Rather than large job announcements, she said the company would continue to gradually build and pointed to the fact it has already expanded from the original 1,000 headcount it started out with.

The bulk of Firstsource's operations here focus on inbound call centre work for the likes of Sky, and since establishing its first UK office here it's opened in Dublin, Cardiff and Middlesbrough.

Belfast Telegraph

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