Belfast Telegraph

Progressive branches out with focus on personal touch

By John Mulgrew

Progressive Building Society has opened a new branch in Belfast city centre as it extends its customer network.

The new branch - one of a dozen the society operates across Northern Ireland - is part of a £2m investment.

Chief executive Darina Armstrong said Progressive was "fully committed to investing in the high streets of our towns and cities across Northern Ireland".

"The opening of our new branch in Cornmarket is a clear demonstration of this commitment," she said.

"As part of our investment strategy we will also be developing our head office branch at Progressive House which will provide our members with access to state-of-the-art facilities in convenient locations in the city centre."

In April the Progressive reported record pre-tax profits of almost £13m.

Overall lending at the building society increased by almost a third to £153m for 2014.

The Progressive still relies on a small branch network to deal with its customers, and doesn't operate a centralised call centre.

It has said it also has no plans to go down that route in future.

And Ms Armstrong said the new branch "strengthens our position as one of Northern Ireland's leading providers of mortgages and savings".

"As consumer confidence returns it's our view that the local housing market will see sustainable growth throughout the remainder of 2015 and beyond and our key focus will be on continuing to provide security for our members and building on our financial strength."

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