Belfast Telegraph

UK Website Of The Year

Progressive branches out with focus on personal touch

By John Mulgrew

Published 04/06/2015

Darina Armstrong, Progressive Building Society chief executive and Kevin Flannery, customer services manager, at the opening of the new branch in Belfast’s Cornmarket yesterday
Darina Armstrong, Progressive Building Society chief executive and Kevin Flannery, customer services manager, at the opening of the new branch in Belfast’s Cornmarket yesterday

Progressive Building Society has opened a new branch in Belfast city centre as it extends its customer network.

The new branch - one of a dozen the society operates across Northern Ireland - is part of a £2m investment.

Chief executive Darina Armstrong said Progressive was "fully committed to investing in the high streets of our towns and cities across Northern Ireland".

"The opening of our new branch in Cornmarket is a clear demonstration of this commitment," she said.

"As part of our investment strategy we will also be developing our head office branch at Progressive House which will provide our members with access to state-of-the-art facilities in convenient locations in the city centre."

In April the Progressive reported record pre-tax profits of almost £13m.

Overall lending at the building society increased by almost a third to £153m for 2014.

The Progressive still relies on a small branch network to deal with its customers, and doesn't operate a centralised call centre.

It has said it also has no plans to go down that route in future.

And Ms Armstrong said the new branch "strengthens our position as one of Northern Ireland's leading providers of mortgages and savings".

"As consumer confidence returns it's our view that the local housing market will see sustainable growth throughout the remainder of 2015 and beyond and our key focus will be on continuing to provide security for our members and building on our financial strength."

Belfast Telegraph

Your Comments

COMMENT RULES: Comments that are judged to be defamatory, abusive or in bad taste are not acceptable and contributors who consistently fall below certain criteria will be permanently blacklisted. The moderator will not enter into debate with individual contributors and the moderator’s decision is final. It is Belfast Telegraph policy to close comments on court cases, tribunals and active legal investigations. We may also close comments on articles which are being targeted for abuse. Problems with commenting? customercare@belfasttelegraph.co.uk

Read More

From Belfast Telegraph