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Ryanair faces legal action over delay payouts

By Neil Lancefield

Published 18/09/2015

Ryanair said that the company 'fully complies' with compensation rules
Ryanair said that the company 'fully complies' with compensation rules

The UK's aviation regulator is taking legal action against Ryanair in a bid to ensure it changes its policy on paying flight delay compensation.

The Civil Aviation Authority (CAA) claims that the Dublin-based airline is not complying fully with European consumer law, which is designed to support passengers following flight disruption.

Ryanair is not paying proper compensation for delays which are caused due to technical faults and it is also attempting to impose a two-year claim limit from the date of the flight, according to the CAA.

The regulator's chief executive, Andrew Haines, said: "The law is clear that compensation must be paid if a flight is delayed for more than three hours by a routine technical fault.

"It is also clear that air passengers have up to six years to issue a compensation claim at court.

He added: "This position was reaffirmed by the Court of Appeal last year.

"The CAA is committed to protecting the rights of air passengers and we are determined to ensure all airlines comply with this regulation."

The CAA's review of airline policies has already led to Jet2, Aer Lingus and Wizz Air changing their positions.

But Ryanair insisted that it "fully complies" with compensation rules, adding that they are "a fundamental part of our customer charter".

The airline's director of customer service, Fiona Kearns, said: "Ryanair has requested an early meeting with the CAA to clarify any misunderstandings that may have arisen in dealing with some historic cases."

On Thursday, the European Court of Justice found in favour of a Dutch couple who were refused compensation by KLM because of a delay caused by a technical problem.

Belfast Telegraph

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