Belfast Telegraph

Sainsbury's web glitch hits festive deliveries

Sainsbury's customers were sweating over the contents of their Christmas dinner after the supermarket admitted a website glitch led to a number of deliveries being cancelled.

As Sainsbury's revealed its untimely problems, department store Fortnum & Mason also said hundreds of customers will not receive its world-famous hampers, which cost between £25 to £5,000, after a "severe" IT failure.

Sainsbury's, the UK's third biggest grocer, said the affected customers discovered their online delivery slot had gone when they reviewed their festive order.

While some deliveries were rebooked, others could not be altered and Sainsbury's has been forced to fund a gesture of goodwill to customers who have been left empty handed.

Fortnum, which sends out thousands of hampers stocked with fine food and wines, apologised and said it had taken on more staff and will be delivering orders on Christmas Eve this year to make up for the failure. A Sainsbury's spokeswoman said: "We apologise unreservedly to customers who have been inconvenienced in any way."

A spokeswoman for Fortnum said: "We are very sorry that this situation has occurred and are doing everything in our power to rectify it for our customers, so that we can deliver the excellence of service that they expect."

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