Belfast Telegraph

Sir Stuart backs partnership approach

david elliott delliott@belfasttelegraph.co.uk

A partnership approach, such as that used by John Lewis, can boost profits, customer satisfaction and contentment, Sir Stuart Hampson has said.

The former chair of John Lewis Partnership and current chair of the Crown Estate told business leaders it is "a different kind of business".

"Because it's owned by the staff, the consequence is, in John Lewis's case, you have 80,000 people who are committed to its success," he said at an Invest NI-organised event, Leadership – Success is a People Game, at Titanic Belfast yesterday.

"Customers feel that too. You're being dealt with by an owner and that really does make a difference."

He dismissed the suggestion this approach doesn't fit in the cut-throat business.

"There's a lot of nervousness about whether this is all soft and cosy.

"But it isn't, it's about establishing values, and a sense of common purpose. Look at how John Lewis is outperforming," he said.

Also speaking was the manager of Tyrone GAA Mickey Harte.

He outlined how he motivated players and how that has made him the most successful Tyrone inter-county manager of all time.

Seamus Connolly from Fast Engineering explained how his company – manufacturers of the Fasttank, a patented liquid storage container – was built on staff engagement.

Belfast Telegraph

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