Belfast Telegraph

Sunday 21 September 2014

Software firm wins major contract with police body

Belfast-based software provider Equiniti ICS has won a multi-million pound contract with the Independent Police Complaints Commission of England and Wales.



The company will provide a complex case and complaints management solution to the IPCC, with the contract marking its third deal in the field.

Equiniti said it won the IPCC sub-contract on the basis of its specific business knowledge, in-depth understanding and the experience and track record of delivering similar contracts for the equivalent complaints bodies in Northern Ireland (Office of the Police Ombudsman of NI) and in the Republic of Ireland (Garda Siochana Ombudsman Commission).

The deal forms part of a wider deal in partnership with Steria worth £45m to deliver a range of business and IT services, of which Equiniti ICS is one of the primary sub-contractors.

The 10 year contract will commence later this year.

IPCC chief executive Jane Furniss said: "The tailored case management system provided will greatly assist our case workers and investigators at a time when we face ever increasing demands on our resources.

"We hope this new system will help them do their job to a high standard, improving the 'customer experience' and increasing public confidence. In future as we develop and respond to new challenges the ICT system will give us the ability to provide the public with a more transparent and accessible complaints system."

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