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Staff 'happier to work with people from a mix of ages rather than only peers'

Published 23/08/2016

Customers like to be served by staff of different ages, McDonald's found
Customers like to be served by staff of different ages, McDonald's found

People who work alongside colleagues of different ages are happier than those who work just with their peer group, a study has found.

A survey of 32,000 employees at restaurant giant McDonald's showed the benefits of a multigenerational workforce.

Staff working among a cross section of age groups were 10% happier than those on a shift with only people of a similar age, while customers liked to see a mix of ages when they were served.

Claire Hall, chief people officer at McDonald's UK, said: "This summer marks an important milestone in the workplace as people born in the year 2000 take up part-time roles for the first time. Yet despite growing numbers of older and younger workers, the value of a multigenerational workforce to business is little understood.

"As these insights show, teams that bring together a mix of people of different ages and at different life stages are fundamental to creating a happy and motivated workplace and to delivering a great customer experience."

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