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TalkTalk cyber hack could cost the company up to £35m

By Staff Reporter

Published 12/11/2015

Dido Harding
Dido Harding

Telecoms firm TalkTalk said it will take a hit of up to £35m from last month's cyber attack and announced a free upgrade for all its customers.

The group said it was making the move in "recognition of the unavoidable uncertainty" customers faced after hackers accessed the details of 156,959 customers and 15,656 bank account numbers.

Chief executive Dido Harding said: "TalkTalk takes the security of customers' data extremely seriously and we are taking significant further steps to ensure our systems are protected, as well as writing to all our customers outlining what we are doing to keep their data safe.

TalkTalk said it was too early to assess the wider impact of the cyber attack on the business, but estimated the one-off financial cost of up to £35m including the loss of online sales and services.

The details came as it announced half-year figures revealing a 4.7% rise in underlying earnings to £912m for the six months to September 30.

On a bottom line basis, it posted a pre-tax loss of £8m.

Belfast Telegraph

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