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Telecoms giant BT to create 35 new jobs

By Margaret Canning

Published 25/09/2015

Exciting: Alex Crossan
Exciting: Alex Crossan

Telecoms giant BT is creating 35 jobs in Northern Ireland at BT Flex its call centre operation in the centre of Belfast.

The Flex centre, situated at the Riverside Tower, provides extra capacity at times of high demand to different parts of the company.

The centre now employs a total of 447 people, compared to 120 when the centre first opened in 2012.

Alex Crossan, managing director at BT Networks Northern Ireland, said: "This is an exciting time at BT.

"Innovation is happening right across our business, from fibre broadband to sports broadcasting and cloud computing.

"To align with this innovation, BT continues to invest in its customer service, and we're delighted that Northern Ireland will benefit from this expansion, given the competition that exists across the globe for foreign direct investment."

BT has said it plans to fill the posts - a combination of full-time and part-time customer service advisor roles - by November at the latest.

Invest NI chief executive Alastair Hamilton said: "Invest NI provided financial support when the BT Flex centre was created and this further expansion is a strong endorsement, not only of its success, but of the skills, work ethic and customer service focus of the Northern Ireland workforce.

"BT is the latest significant investor to find that providing customer facing business service solutions from a Northern Ireland base can result in a high quality, value added experience for both the investor and the customer alike."

BT Flex will be exhibiting at Festival of Icons in Belfast's Titanic Exhibition Centre on September 26 where there will be more information about the roles

Belfast Telegraph

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