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Ulster Bank in online applications innovation

By Lesley Houston

Published 07/04/2015

Applicants will no longer have to submit paper forms and will be able to open new current or savings accounts online within two days
Applicants will no longer have to submit paper forms and will be able to open new current or savings accounts online within two days

Ulster Bank has become the first Northern Ireland bank to attempt to lure new customers through solely online applications.

Applicants will no longer have to submit paper forms and will be able to open new current or savings accounts online within two days.

The bank said the new ‘Online ID Checker’, will allow customers to upload scans or photographs of personal documents as proof of identification.

It also maintained it would significantly increase the speed and ease with which people can open new accounts.

Glynis Hobson, head of digital at Ulster Bank, said: “This innovation is all about making it easier for customers to open an account with us.

“The online ID checker is a great example of listening to customers and using new technology to make their lives easier.”

All documents uploaded by customers are securely stored and verified, and can be uploaded via phone, tablet or computer at the customer’s convenience.

This means all stages of account opening can be completed online.

“We’re really focused on bringing new digital services like this, and our recently introduced TouchID login for our mobile app, to our customers to make their banking easier,” Ms Hobson said.

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