Belfast Telegraph

Tuesday 23 September 2014

Ulster security management company brings home top industry award

Liam Cullen (left) and Francis William Cullen (right) of Mercury Security Management Ltd, Northern Ireland’s biggest independent security management company, receive the National Security Inspectorate’s prestigious NSI ARC Gold Medal from NSI Chief Executive Jeff Little.
Sam Burke (left) and Francis William Cullen (right) of Mercury Security Management Ltd, Northern Ireland’s biggest independent security management company, receive the National Security Inspectorate’s prestigious NSI ARC Gold Medal from NSI Chief Executive Jeff Little.

The London 2012 Olympics may still be months away but Northern Ireland has already secured its first gold medal of the year, thanks to a leading local security firm.

Mercury Security Management, Northern Ireland’s biggest independent security management company, has been awarded the National Security Inspectorate’s prestigious NSI ARC Gold Medal, one of the industry’s most sought after awards.

Recognised as a benchmark by every police force in the UK and Ireland, including the PSNI, the NSI Gold Medal rewards excellence in the provision of monitoring centres and to attain the award, a detailed audit and assessment was carried out over two days by NSI inspectors to ensure Mercury Security Management met certain criteria, including Control Room procedures, monitoring and escalation procedures, and the company’s vetting procedures.

A thorough appraisal of all security controllers’ skills, competency and situational awareness was also carried out as part of the stringent company inspection.

So impressed were inspectors by the company that the NSI Chief Executive Jeff Little flew to Northern Ireland in person to present the award to Mercury Security Management directors.

After a presentation ceremony at the company’s headquarters at Mercury House in Lisburn, Mr Little visited a hidden location for a tour of Mercury’s state of the art Alarm Receiving and Remote Video Recording Centre (ARC/RVRC) – the only ARC/RVRC in Ireland to have a cloud infrastructure and from where security systems across the UK, ROI and Europe are monitored.

NSI CEO Jeff Little was full of praise for Mercury: “I congratulate Mercury Security Management on becoming ARC Gold recipients. They have one of the finest and slickest operations that I have ever seen which will give lots of confidence to all of their customers.

“This award means that Mercury have been certified to the highest possible level, not just for their product and services but for their quality management system, commitment to customer service and technology that they use, all of which are of the highest standard.

“By getting this award, Mercury have proved that they are in the top division, the premier league if you like, of security companies in the country. For an independently owned, home-grown family business like Mercury to achieve NSI Gold status and demonstrate the standards they have reached is simply incredible and gives customers every reassurance that they have selected a company that works to the highest recognised industry standards as demanded by the Police, Fire and Rescue Services and insurance industries.

“It’s very clear that a great deal of hard work goes into achieving such a result. All the directors, managers and staff are positive, informative and clearly enjoy their work. They’re a credit to the company,” added Mr Little.

“This is a great day for Mercury Security Management and our valued customers,” said Mercury Security Management director Francis William Cullen. “The NSI ARC Gold Medal represents excellence and our customers can take reassurance from the fact that we have met strict criteria which include the highest performance standards and a high level of staff training and supervision to industry Best Practice standards. It also demonstrates that we are committed and have the flexibility to respond to changing customer needs to meet the ever changing security demands of the 21st century.

“I’d like to take this opportunity to thank the team at Mercury for all their hard work and attention to detail in achieving this great award, the latest in a growing portfolio of top quality accreditations that clearly reflect and demonstrate Mercury Security Management’s position as leaders in their field in providing quality assured security services,” added Mr Cullen.

Achieving the NSI ARC Gold medal is no easy feat, as NSI CEO Jeff Little explained.

“We see lots of companies and we’re very choosy, we don’t accept them all. We’re completely independent and impartial. Nobody puts any pressure on us to take on any company so no company gets approved unless they’re up to the standard,” said Mr Little.

“This award is granted once rigorous assessments of procedures and operating systems have been achieved. We start off by doing an in-depth quality management check on the company called due diligence. We carry out surveillance visits, we visit their headquarters, check out their directors, look at their accounts and their security vetting systems. It is a very deep examination by an independent third party body which looks at the very core of your business and if you can get through that then you really are doing very well indeed,” he concluded.

The National Security Inspectorate is the specialist approvals and certification body that inspects companies providing home security, business security and fire safety services.

Founded in 2001, Mercury Security Management Ltd now operates out of offices in Lisburn, London and the Republic of Ireland and offers a wide range of services including CCTV remote monitoring, manned guarding and concierge services, key-holding and alarm response, satellite-tracked mobile patrols, staff and vehicle escort services, lone worker monitoring, vehicle and asset tracking, approved and accredited training.

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