Belfast Telegraph

Volcanic ash error may spark Euro probe

The European Ombudsman has warned that he may launch a probe into the European Commission's general health and consumers directorate after it published misleading information for air passengers during last year's volcanic ash crisis.

Ombudsman Nikiforos Diamandouros said the directorate published incorrect information on its website last year in relation to the extent to which travellers could make claims against airlines if their luggage was delayed.

The directorate incorrectly told consumers that they were entitled to up to €1,223 (£1,088) in compensation if their luggage was delayed. It also provided misleading information in relation to the refund of flight tickets.

The European Regions Airline Association, whose members include Cityjet and Aer Arann, lodged a complaint with the Ombudsman after the directorate initially refused to rectify the information and only did so weeks after being told of the errors.

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