Belfast Telegraph

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'You must always value your customer as if it's your last'

By John Mulgrew

Q What's the best piece of business (or life) advice you've ever been given? A Don't forget the details, and always leave a business knowing you did your best and also ensure you don't have bad feeling with your employers as you never know when you need them again.

Q What piece of advice would you pass on to someone starting out in business?

A Value every customer as if it was your last.

Q What was your best business decision?

A Taking on a Santa experience at Mount Juliet, which has lasted four years and is still there to the day. (We made this decision jointly in the team) and it was a huge undertaking for the resort.

Q If you weren't doing this job, what would be your other career?

A If I was good enough I would be challenging Rory McIlroy! Otherwise I fancy myself in the antiques business.

Q What was your last holiday? Where are you going next?

A Last holiday was in Thailand in 2014 and the next is skiing to Italy in January for a week.

Q What are your hobbies/interest?

A Running, golfing and walking my black labrador Rufus.

Q What is your favourite sport and team?

A Golf, and my favourite team is Leeds United Football Club.

Q And have you ever played any sports?

A Yes, I ski, play golf, cricket and also run marathons. I also played football and rugby at school.

Q If you enjoy reading, can you recommend a book?

A Bill Bryson, all his books are hilarious!

Q How would you describe your early life?

A Great. Childhood was so much fun, no mobile phones and tablets. We climbed trees and played football all day - real stuff.

Q Have you any economic predictions?

A I would predict for the UK and Northern Ireland to have an uncertain 18 months, but after the Brexit phase has washed through I think trade and consumer confidence will be stronger than ever, tourism will continue to strengthen, US and mainland European visitors will grow due to the value of sterling and the Irish proposition.

Q How would you assess your time in business with Lough Erne?

A Fast paced, hard but fun, exciting to see good growth and commercial success.

Q How do you sum up working in the hotel and hospitality sector?

A Incredibly rewarding and I have worked on some amazing properties. I have been very lucky to have had superb mentors, it has rewarded me with a nice life and a great career path to date.

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