Belfast Telegraph

UK Website Of The Year

22. Firstsource Solutions

Published 08/04/2011

UK Head of Operations: Sean Canning

Employment: 1,740

Turnover: £58.6m

Pre-tax profit: £1.7m

Firstsource Solutions started operations in Northern Ireland in 2006 and has contact centres in Derry and Belfast.

The company is a wholly owned subsidiary of Indian-owned business process outsourcing company Firstsource Solutions, which employs more than 25,000 people in 44 centres in India, the US, UK, Argentina and the Philippines.

The firm provides business process management to clients in industries including telecomms, media and healthcare.

The company has been a major recipient of Invest NI grants to bring employment to the Northwest.

In November 2009, Firstsource said it was recruiting for 150 new positions after winning a new telecommunications contract. It took on around 100 former employees from fellow contact centre firm Stream International.

Last year, the company joined forced with Tree Appeal to donate 800 trees to 12 schools across Northern Ireland.

UK head of operations Sean Canning is based at their Londonderry contact centre.

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Tel: 028 9040 7500

Belfast Telegraph

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