Ticketmaster has said it is incurring a "very significant" cost in refunding all 400,000 tickets for Gareth Brooks' cancelled shows at Croke Park.
It has arranged “the simplest and most efficient” system whereby Garth Brooks fans can obtain refunds for their tickets, the company said.
Keith English, Managing Director of Ticketmaster Ireland, said the scale of the operation is “unprecedented”.
“We understand the disappointment of Garth Brooks fans,” he said.
“Having reviewed the huge task at hand, we believe the process we have outlined is the simplest and most efficient for fans.”
“ The scale of this operation is unprecedented and therefore we would ask customers to continue to be patient.”
“There’ll be a very significant cost for us associated with this process," he said.
Ticketmaster has increased its staff levels to ensure that all 400,000 Garth Brooks fans are refunded as quickly as possible.
Here are Ticketmaster’s guidelines for getting your ticket refund:
If you bought your ticket over the Phone, online or on your mobile phone:
A full refund including service charges will automatically be returned to the card you used to buy your tickets, on Tuesday.
Ticketmaster has said it could take seven to ten working days for the refund to reach your account.
If you bought your ticket at a Ticketmaster centre:
Getting your refund by post: You must send a completed refund form, along with your tickets, to PO Box 4695, Dublin 2.
A refund form is available via the Garth Brooks FAQ page ticketmaster.ie/gbrefunds.
You should retain the left-hand portion of your refund form for your records. Make a note of the show date and your seat details and keep them safe.
A full refund including service charges will be processed by bank transfer within 21 days of receiving the form and tickets.
Getting your refund in person at the Ticketmaster Centre: From Tuesday, you may return your tickets to the ticket centre where you bought them and complete the refund form which will be available at the ticket centre. Submit the completed form together with your Garth Brooks tickets at the ticket centre.
Make a note of the show date and your seat details and retain the left-hand portion of the refund form for your records.
A refund by bank transfer will be processed within 21 days of receiving the form and tickets.
Note: If you purchased tickets from News & Deli Dundalk /Fassaugh Stores Cabra, Dublin /Whites Wexford /the Irish Shop Ennis/ Cusack Park Ennis, these are no longer affiliated with Ticketmaster. Refunds for tickets purchased at these ticket centres are available from any existing Ticketmaster ticket centre using the same refund process as above or alternatively you can use the postal option also set out above.
See ticketmaster.ie/gbrefunds for full details