Belfast Telegraph

BBC investigates Quirke complaints as viewers say they can't hear actors

By Robert Dex

The BBC is "looking into" complaints about problems with the sound on its new crime drama Quirke – just weeks after hundreds of people complained about being unable to hear dialogue in Jamaica Inn.

A corporation spokesman said it had "received complaints from some viewers unhappy with the sound quality during Quirke".

He said: "We appreciate that some viewers experienced problems with the sound when watching Quirke.

"A wide range of factors can influence audibility and we are looking into why this should be and whether there are any steps we can take to improve the experience for the audience for episode two.

"We will continue to work with others in the television industry on this important subject."

The Dublin-set crime drama stars Gabriel Byrne as the Irish sleuth and is based on books by John Banville, writing under the pseudonym Benjamin Black.

Hundreds of viewers complained about Jamaica Inn last month despite the corporation saying it had adjusted sound levels "to address audience concerns".

Many said they had to turn up the volume or put subtitles on for the TV adaptation of Daphne du Maurier's classic gothic novel which starred Downton Abbey actress Jessica Brown Findlay.

The complaints came almost a year after BBC director-general Tony Hall said the corporation could look at how to stop actors "muttering" in its TV dramas.

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