Kylie Jenner responds to cosmetics firm complaints
Kylie Jenner will do everything in her power to protect her cosmetics brand and make it a success.
Kylie Jenner is "sick and tired" of people taking aim at her cosmetics business ventures.
The teenager's make-up line was slapped with an F grade by officials at America's Better Business Bureau after racking up a slew of customer complaints earlier this week (beg04July16), prompting the reality TV star to fight back on her website.
"I’ve sold millions of lip kits and any complaint we’ve received to date has been addressed in a timely manner," she wrote. "I’m sick and tired of people coming for my business. I love everything about Kylie Cosmetics and I will do anything in my power to protect and improve it every day and make you guys happy."
The 18-year-old launched Kylie Cosmetics late last year (15), and her Kylie Lip Kit products have become hugely popular with fans, constantly selling out online.
But despite the high level of sales, TMZ reported the Keeping Up With the Kardashians regular left some consumers disappointed with the quality of customer service after representatives reportedly failed to respond to various complaints, ranging from security breaches to missing packages.
But Kylie revealed the Better Business Bureau has reviewed the situation and changed its "failed rating" to a better one.
"You guys are the reason I keep going and I’m motivated every day to make Kylie Cosmetics the best it can be," she continued. "I’m continuing to learn and I just want to make everyone happy. Because so many of you spoke out, I’m excited to tell you that the Better Business Bureau has looked at the facts and changed the rating.
"I don’t want to respond to the haters but you guys deserve an answer and to know the facts," she added. "I love you and apologize to anyone who felt the urge to complain and didn’t receive the service they deserve.”
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