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So how does Simona keep her celebrity guests happy at the Fitzwilliam Hotel?

With over 146,000 beds perfectly made since it opened back in 2009, a top city centre hotel has revealed some of its top housekeeping and 'bed making' tips, writes Helen Carson

Published 14/09/2015

Luxury linen: hotel accommodation manager Simona Chinez at work
Luxury linen: hotel accommodation manager Simona Chinez at work

Super soft mattresses, quality linen sheets and properly folded sheets all add up to a blissful night's sleep, according to a manager at one of Belfast's most popular hotels.

The Fitzwilliam Hotel in the city centre has become a favourite with travellers from all over world, and has played host to a number of celebrity guests in its chic bedrooms such as singing sensations Rihanna, Chris Martin and Katy Perry, as well as being a favourite with local stars Snow Patrol.

But understanding the importance of guests slipping easily off into the land of nod is a top priority for the Fitzwilliam's accommodation manager Simona Chinez. She oversees the making of 1,050 beds and the plumping of 4,200 pillows per week; while the changing of a whopping 54,600 sheets every year also falls under her remit.

Simona says: "When guests check into a hotel, the first thing they do is jump on their bed. Once the TV has been switched on and the coffee is made a call is usually made to housekeeping to request additional pillows.

"The bed is the single most fundamental part of a guest's stay. High-quality mattresses and linen are very important for comfort, but attention to detail is probably the top secret to making the perfect bed."

She adds: "I have worked at the hotel for the past five years and in the hospitality sector for over 15 years, so it's safe to say that at this stage I have seen it all. There are definitely 'trends' I have noticed in recent years with items such as coffee makers, hairdryers, hangers, cushions and even televisions being regularly taken from rooms.

"The most common items left behind by guests, though, are phone chargers, shoes, kids' toys and even wedding rings."

This August, the Belfast hotel operated at high occupancy, between 80% and 90% showing its growing popularity - with countless proposals, weddings and anniversaries taking place there.

Belfast Telegraph

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