Office manners: have staff forgotten how to behave?
Friday, 6 July 2007
For many of us, foul mouthed tirades, public verbal lashings, frayed
tempers, slammed doors and interrupting colleagues are just standard
features of office life.
You can add to this heady mix the
obnoxious aroma of boiled broccoli emanating from the office kitchen, the
waft of curry chips from a nearby desk and the constant drone of other
people's telephone conversations about childcare arrangements.
According to a new survey from the recruitment firm Sharp Consultancy, 42%
of us cite bad manners as the most annoying office habit.
Office
etiquette is far from dead, but the unwritten rules are changing, and many
office workers are struggling to come to terms with them.
There
have now been hundreds of books written about the subject, and there are
also countless subcategories that are now almost fields of study in
themselves: office party etiquette, email etiquette, mobile phone etiquette
and even printer etiquette (apparently you should allow colleagues who are
printing only one page to go first).
So what are the manners
expected in the workplace - and should we pay any attention to them?
Greeting colleagues
Tedious as greetings may be, you can always
start your crash course in corporate courtliness by saying 'hello' to your
colleagues every once in a while.
And try saying 'thank you' and
'goodbye", especially when they have the good grace to leave.
It is a time-honoured maxim that you should always be friendly to people
when you are on the way up in business, because you'll probably meet them on
the way down again.
Avoid prairie dogging
It is
wonderful to see fellow office workers in trouble and a good row always
livens up a dull afternoon.
But avoid the temptation to suddenly
raise your head above a partition (prairie dogging) when a fellow staff
member goes postal. It is considered rude, and someone might take a swipe at
you.
Desk code
According to the website, askmen.com, you should not leave old ham
sandwiches edging on to your neighbour's desk, and not flick bits of old
tissue paper on to their 'in' tray when they are not looking.
Dress for success
As a general rule, ambitious types tend to dress up rather than down - even
in offices where casual dress is the norm.
A suit makes a man look
like he means business, even if he spends the day betting on the internet
and talking nonsense to the speaking clock.
One person's easygoing
dress down Friday, where staff are encouraged to arrive in casual dress for
one day every week, is another man's slovenly bad manners. In some
workplaces it is considered bad manners to wear the same pair of trousers
two days in a row. In other offices such as the civil service, however, you
are fine wearing the same trousers two months in a row.
Turn
down drugs
Cocaine has become so commonplace that office
etiquette experts now offer advice on how to deal with it.
In the
New Office Etiquette guide, George Mazzei says: "It is perfectly all
right to refuse a gift of cocaine or some other illicit drug from a business
associate - but be polite."
Don't follow the example of Woody
Allen in the film Annie Hall and blow it all away with a sneeze.
Phone tone
Etiquette experts advise that you should smile when
you are on the phone, because it makes you more friendly (or should that be
smarmy).
It is always tempting to transfer awkward callers to
someone in accounts, but you should really tell them first.
Don't
leave callers on hold for more than five minutes. Even the most avid muzak
fan eventually tires of listening to Greensleeves. Conducting three
mobile/landline conversations at once may make you seem important, but it is
also a sign that you are an impolite dwark.
The Match of the Day
ring tone was faintly amusing on the first occasion when it rung at a
business meeting, but its attractions begin to pall after a year.
Be punctual
Different rules apply to different grades. If you are
a junior minion, you should arrive no later than five minutes after a
meeting starts, and apologise profusely, citing pressing work reasons rather
than over-sleeping.
If you are a senior executive, you should
always be late.
Remember, the later you are, the more important
you will seem.
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