I have a problem with clothes moths. I called Rentokil and was assured it would be eradicated with two sprays of insecticide. I paid for three. It persisted after four, so I had to pay £200 for a carpenter to lift the floorboards for Rentokil to spray under. But it's been a waste of time. The floorboards have gaps, I still have moths and am several hundred pounds down. MD

Rentokil says that it warned you that though treatments are usually effective, it does not guarantee success. It claims you agreed to go ahead on that basis. The company says it has worked closely with you in trying to resolve the problem and continues: "Rentokil has offered two goodwill treatments and all treatments were carried out in accordance with BPCA codes and believes the case closed." It adds that problems regarding floorboards should be taken up with your carpenter.

My RAC roadside breakdown cover has been automatically renewed, and the premium deducted from my bank account, without me being sent a reminder. I do not agree with the RAC's terms and conditions that say they can do this. I was temporarily away from the address I registered with, but a redirection was in place and no letter was received. I don't want to stay with the RAC so I want my money back. AA

An RAC spokeswoman says: "[The reader] took out his membership via our website and these promotions are based on an annual, continuous payment method, which is stated. However, we do provide a contact number if the member does not wish to pay via this method. A renewal invitation was sent on October 13, but we were unaware of a change of address. It is stated in our terms and conditions that members must notify us of change of address." You are not entitled to a refund as you failed to lodge the cancellation notice within the stipulated 14-day period. On this basis, the RAC says it is "unable" to make a refund.

I APPLIED online for my credit status, using quickcreditscore.co.uk. But nothing has happened - the report would not load. I have not received confirmation of registration and my account has been debited twice. I have logged a complaint, requested the payment instruction be cancelled and asked for a refund, but the replies have not addressed my complaint. AP

The Quick Credit Score website indicates that it sources information from the Callcredit Information Group, but when we contacted them we were told it merely supplies information to Adaptive Affinity, operators of the Quick Credit service. Adaptive suggests you did not provide all the information required to enable the service when you signed up in May. It adds that records show you did not request a cancellation within the 10-day free trial period. The company argues it fully responded to your initial enquiries. However, it accepts it did not respond adequately to your email in August in which you requested membership be cancelled. A spokesman says: "Adaptive accepts the matter should have been escalated so that there would be no further billing." On this basis, it has dispatched a cheque for £79.80.