Sunny Belfast Hi 23 °C | Lo 10°C

bmibaby budget airline passengers 'wrongly charged for bags'

Thursday, 9 September 2010

Customers of budget airline bmibaby may have been over-charged up to £60 because of hand luggage measuring discrepancies.

People flying on the airline can take bags on board for free if they are no bigger than a certain size.

But an investigation by the BBC's Watchdog programme - to be shown tonight - has shown that gauges at bmibaby departure gates in at least three airports are too small for bags of the permitted size to fit inside.

Now bmibaby is to replace a number of measuring gauges.

One of the airports where Watchdog found a faulty gauge was at East Midlands - bmibaby's main base.

On tonight's programme passenger Kirin Somaiya tells of his experience after booking a return flight to Amsterdam earlier this year.

"I was told to measure my small suitcase and I was told to put it into the cage to see if it fit," said Mr Somaiya, a 29-year-old businessman from Leicester.

"So what I did was try to pop it into the cage that they had there at East Midlands Airport, and it simply didn't fit in - it was just too big and too wide for it to slot into the cage."

Having already bought his return tickets, Mr Somaiya felt he had no option but to pay for his bag to go into the plane hold.

When he got to Amsterdam's Schiphol Airport and found his bag fitted into the bmibaby gauges there.

In response to the programme's report, bmibaby said that some of its gauges had been designed with curved edges, meaning that a box that met the maximum luggage dimensions would not be able to fit inside.

Most viewed Travel

Emailed

Commented

Video

NiteLife: The Roost, Granny's, Bert's

Had a big night out? Click here to send your pics

Balmoral Show: Pictures and Results

Balmoral Show

In Pictures: North West 200

North West 200

Old School Pics: Alex Higgins

Old School

To launch gallery click image or select school below

Methodist College, Campbell College, Grosvenor,
Bangor Grammar, Dunlambert, St Augustine's,
St Dominic's, Royal Academy, Ballymena Academy

The Troubles: Northern Ireland's First Minister and Deputy First Minister

Gallery: Awesome images of Titanic

Gallery: Awesome images of Titanic

Teletoons by Stevie Lee

Teletoons by Stevie Lee

Follow us on Twitter

Out & About: The Garrick

Out & About: The Garrick

Columnist Comments

robert_fisk

The going price of getting away with murder... would $33m be enough?

La Clinton hath spoken. Thirty-three million smackers lopped off Pakistan's aid budget because its spooks banged up poor old Dr Shakeel Afridi for 33 years after a secret trial.

jane_graham

Why my kids feel Olympics are not the real thing now

I did quite well in my school exams, but the only thing for which I can confidently say I stood out like a beacon among my fellow pupils was my record-breaking 100-metres dash.
readers_editor

Think your money is legal tender? Don’t bank on it

Readers have a habit of shining spotlights on unexpected issues that throw up interesting queries. Or, on occasion, a downright can of worms.

eamon_mccann

World must open its eyes and see Israel for what it is

Why pick on Israel when there's so much injustice in the rest of the world? The answer is to be found in the specific circumstances which gave rise to the launch of the BDS (Boycott, Divestment and Sanctions) campaign in July 2005.
liam_clarke

PR machine is driving Sinn Fein power push

Sinn Fein's ard fheis opens in Killarney tomorrow. Like most conferences held by successful political parties, it is a well-managed set-piece. It is a PR event and it is aimed at the voters watching on TV.
robert_mcneill

Why bringing up our kids should be child's play... or maybe it's not

Nurse, the screens! Yup, top experts have issued new warnings about kiddies watching nothing but tellies and computers, while real life flits by unnoticed outside.
Belfast Telegraph Home Delivery

When you visit this website www.belfasttelegraph.co.uk, we use cookies to enhance your browsing experience and serve you with advertisements which might interest you.

To find out more about cookies and how to manage them Click Here

Exams

Just Born: Readers' Baby Pictures

Just Born: Readers' Baby Pictures

To send Us Your Baby snaps just Click here

Just Wed: Readers' Wedding Pictures

Just Born: Readers' Wedding Pictures

To send Us Your Wedding snaps just Click here

 

Latest Comments

Belfast Telegraph Home Delivery