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Ryanair's Michael O'Leary defiant over passenger compensation

Wednesday, 21 April 2010

Ryanair Chief Executive Michael O'Leary said he will defy rules on full compensation for stranded passengers

Ryanair Chief Executive Michael O'Leary said he will defy rules on full compensation for stranded passengers

Ryanair boss Michael O'Leary has said he will wait for his day in court after insisting his airline will defy rules on full compensation for stranded passengers.

The budget carrier warned customers it will not be held liable for their hotel and restaurant bills after state agencies across Europe shut down airspace for six days.

Mr O'Leary said Ryanair would reimburse travellers the original price of their air-fare and no more - a blatant refusal to abide by strict EU consumer rules.

"There's no legislation designed that says any airline getting a fare of 30 euro should be reimbursing passengers many thousands of euro for hotel accommodation. It's absurd," the airline chief said.

Mr O'Leary, who met authorities in Dublin as the travel crisis began to ease, said he will see Ireland's Commission for Aviation Regulation in court.

Both the country's regulator and consumer chiefs urged disgruntled passengers to press for their expenses to be covered.

Ryanair carries on average 220,000 passengers on flights across Europe every day, but Mr O'Leary said he was not able to estimate how many of his customers had been left stranded. It has cancelled all flights between Ireland and the UK until Friday to divert planes to cover more in-demand airports across Europe.

He said consumer travel rules for airlines should be updated to put planes on an equal footing with bus, train and ferry operators with the carrier only liable for the original cost of a fare.

Mr O'Leary said blame for the chaos caused by Europe-wide shutdown lay at the door of governments. He said he accepted airports had to be closed for the first couple of days but after meeting with manufacturers and regulators he questioned whether the near week-long blanket ban was necessary.

"I don't have a problem with everything being grounded for a day or two but there should have been a much faster response by the governments and transport ministers and by the regulators," he told RTE. "This is one of these issues we want addressed - why exactly are the airlines expected to be reimbursing people's hotels, meals and everything else when the governments are the ones who made a balls of this?"

O'leary needs to wise up. O'Leary operates in the EU and should abide by EU laws and regulations like everyone else. When you buy a ticket (no matter how cheap it is) you enter a contract with the airline. If they can't deliver - you are entitled to compensation. I note that the airlines are calling for compensation for themselves - different story when shoe is on other foot.

Posted by Dave | 23.04.10, 05:45 GMT

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I agree with O'Leary

Posted by Paddy | 22.04.10, 10:54 GMT

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michael has gone a step to far this time ,,what if people decided not to fly ryanair because if a problem arises they may not have the hotel or expenses refunded ,,,bad business sense ,,surprised at his stance on this one

Posted by hg | 22.04.10, 09:04 GMT

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If a passenger does not make it on time/cancels a flight they can rebook their flight (at extra charge) or recind their place and the air-line are entitled to re-sell, without reimbursement, that place.
If on the other hand the airline is unable, for whatever reason to provide a flight for that person (who may or may not be in a foreign country) then are they not liable to provide a) an alternative flight/mode of transport to the destination b)suitable arrangements until the terms of the client company agreement can be 'reasonably' met?

Posted by Conor O'Shea | 22.04.10, 03:13 GMT

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There is also no legislation regarding the absurd 20 euro credit/debit card charges imposed by ryanair. Are those customers who paid for flight/travel insurance through the ryanair website covered?
If a company makes a 'pre-booked/reservation' with a client, are both the company and client not entitled to some degree of assurance that if in the unfortunate event the CONDITIONS OF THAT AGREEMENT can not be met then alternative provisions will be made.

Posted by Conor O'Shea | 22.04.10, 03:12 GMT

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