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Cross-border post ‘fails Northern Ireland and Republic’

Delays in the delivery of post across the Irish border are failing people on both parts of the island, a consumer group has warned.

A study by the Consumer Focus Post group found an average delivery time of between two and three working days for post coming from the south to the north.

The watchdog has now called for the main postal service providers, Royal Mail and An Post, and their respective regulators to improve standards.

Consumer Focus Post's Chris Thirkettle said: “What is clear from our study is that cross-border mail plays an important role in the social and economic life of many Northern Ireland consumers and businesses.

“The performance of the existing mail service, while satisfying European interstate targets, is unambitious and does not meet the reasonable expectations of many consumers and businesses in Northern Ireland, or match adequately our local circumstances.”

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