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Girl (9) forced to pay €10 to get lost purse back

Tuesday, 18 August 2009

A young Irish girl who lost her purse on a Ryanair flight was appalled when she had to give away a quarter of her pocket money for its return.

Nine-year-old Emma Lally, from Dublin, became distressed when she realised she had lost her purse while buying presents on a flight home from Salou, Spain, two weeks ago

Her father, Sean, tracked down the lost purse but Emma was dealt another hard blow when she learned that she would have to pay a €10 administration fee for its return. Sean contacted the airline's lost property provider Greencap who told him it had the purse — but Emma would have to pay €10 for its return.

“I was a bit annoyed that I had to pay back money for something that was ours. I was delighted to get it back but she's only a child,” Sean said.

The father criticised the system in which Greencap, the lost property service provider used by Ryanair, charges people €10 for the recovery of their items.

Dublin Airport Authority charges €6 for recovery.

“Fair play to the Ryanair staff for finding the purse and handing it in,” he said.

“I contacted Greencap and I was told that it was ready for collection.”

But Sean is still fuming about the charge because he feels that there should be no charge on a Lost and Found section, especially when a child loses something.

“Her name and address were written inside the purse in a child's handwriting. It was very obvious that it was a child's purse.”

Thankfully, the €42 Emma had saved for her holiday spending money was still in the purse when it was returned but she still parted with a quarter of the money to get it back.

“She’s a good kid and she went away and had a little think about it and came to me and said she wanted to give me the money.”

“I paid the tenner and took the purse. Emma was delighted to get it back but she couldn't believe that she had to pay the money. I don't see why it can't be given back without a charge.”

A spokesperson for Ryanair says it uses Greencap for the management of lost and found since Dublin Airport Authority (DAA) does not accept lost and found items from airlines.

“Only items found on the airport premises are administered by the DAA. The DAA and Greencap charge an administration fee for the recording, storing and recovery of lost items,” the spokesperson said.

However, the DAA said it has never refused any items being handed in at its Lost and Found section.

This is a disgrce. I dropped a bank draft for 5000 pounds sterling on a flight to london and I didn't have to pay a penny for its return. When it was returned to me nobody would even take a tip. This counts as theft in my book.

Posted by Pantip | 19.08.09, 02:41 GMT

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Hey Mary who do you work for? Haha.

Posted by Bryan Hair | 19.08.09, 02:17 GMT

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> “Fair play to the Ryanair staff for finding the purse and handing it in,” he said.


It's so refreshing to see people rewarded for being honest. Back in my day, we had to settle for the satisfaction of knowing that we did the morally right thing.


Things Wrong With the World Today #18
* €10 administration fee for recovery of lost items.

Posted by Edward McCain | 19.08.09, 02:14 GMT

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With all due respect and fully sympathetic with the young girl's feelings, I think in all fairness the "Let's have a go at Ryanair" policy is in full swing here. The fee was charged by another company, not Ryanair, whose policy of honesty was shown by the fact that the purse was indeed handed in to the agents concerned by the Ryanair staff who found it. In such circumstances the airline are not to blame for unreasonable charges, rather the Lost Property Agents dealing with the matter. Criticism is all well and good when its fair....

Posted by Mary | 18.08.09, 21:51 GMT

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Rather than pay the money, he should have just reported them to the police for "theft by finding"

Posted by Kevin Camp | 18.08.09, 17:10 GMT

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If you find a purse in the street and refuse to give it back, it's theft. This sounds the same.

Posted by Bob | 18.08.09, 12:57 GMT

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I was charged 19euro to have a passport returned to me that I left on a RyanAir flight. I knew exactly where it was (mesh at back of seat) and asked air hostess to check for it as I had literally just left the plane and was on the steps but wasnt allowed to reenter aircraft. Wasnt there. Tried a few days later, was told about this lost and found department. After several days of phone calls and emails I eventually got someone to talk to and low and behold there it was. Fee to get it back was a tad extortionate I thought.

Posted by Ruthie | 18.08.09, 09:43 GMT

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I hope someone somewhere feels really bad about this.

Posted by Yip | 18.08.09, 09:29 GMT

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How can they do this? It was her property? I don't understand. Any experts reading this?

Posted by Barry N | 18.08.09, 08:52 GMT

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