British Telecom is creating a new state-of-the-art contact centre in Belfast, providing around 120 jobs and bringing the number of people it employs in Northern Ireland to more than 2,600.
The centre, in Riverside Tower, will provide extra capacity to different parts of the company.
Colm O’Neill, CEO BT Northern Ireland, said: “Given the worldwide competition for foreign direct investment, we are delighted that BT Group has selected Belfast as the location for this unique contact centre. In addition to the significant BT Northern Ireland operation, BT Group will now have four additional centres in Northern Ireland – including a global research and development centre and two digital care centres – employing more than 1,000 people. We believe this is a great vote of confidence in Northern Ireland and the potential growth opportunities that exist here for us, and is a further step in BT’s objective to become number one for customer service.”
The new centre is being supported by Invest Northern Ireland, which has offered more than £568,000 of support under its Jobs Fund. The Department of Employment and Learning (DEL) has offered more than £108,000 of training support under its Assured Skills programme.
Mr O’Neill added: “Invest NI’s support has allowed us to move quickly to the recruitment stage so that the centre can become effective as soon as possible. The support from DEL under Assured Skills will help us deliver quality workplace training to the new recruits, who will be required to deliver a range of services.”