Belfast Telegraph

Friday 22 August 2014

Dyson owners are taken to cleaners by bogus callers

Almost 150 householders in Belfast have been conned by bogus engineers claiming to work for the world famous vacuum maker Dyson.

The company is warning owners of its vacuum cleaners to be cautious about people pretending to work for the company after a series of reported incidents.

The callers are offering to service Dyson vacuum cleaners — only to charge unsuspecting owners hidden additional costs.

An upsurge in cases has prompted the company to take out adverts in Northern Ireland newspapers, including the Belfast Telegraph.

Dyson said it has been made aware of around 25 bogus companies.

The company said 148 people in the greater Belfast area have been affected.

Customers complained they had been harassed by sales calls and paying far more than they were quoted — up to £150 — often for poor work.

All Dyson upright and cylinder vacuums come with a free five-year guarantee covering parts and labour.

James Petherbridge, head of customer service at Dyson, said that if someone calls or turns up on the doorstep pretending to be from the company, they aren’t.

“We’re known for our strong customer care,” he said.

“Just as some competitors try and ape our machines, others attempt to copy our service.

“Regrettably, people are occasionally misled.

“We always look to take firm action against companies or individuals masquerading as Dyson representatives by working with Trading Standards.

“Rest assured, Dyson customer service never cold call or pass information to third parties.”

James Dyson is an English inventor who developed the Dyson vacuum in the late 1970s. He came up with the idea of using cyclonic separation to create a vacuum cleaner that would not lose suction as it picked up dirt.

He became frustrated with his old vacuum’s performance as dust kept clogging the bag so it lost suction. While partly supported by his art teacher wife's salary, |and after five years and many |prototypes, Dyson launched the ‘G-Force' cleaner in 1983 and never looked back.

If you have any suspicions about the identity of an engineer call Dyson’s support team on 0800 298 0298.

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