Belfast Telegraph

Saturday 29 November 2014

Garth Brooks Dublin gig refunds: Fans in low place as exchange rate bites

Garth Brooks
Garth Brooks

Just when you thought the Garth Brooks Dublin gigs debacle couldn't anger fans any further it has emerged that ticket holders in Northern Ireland have lost money.

Fans of the Friends In Low Places star have fallen victim to the fluctuating sterling/ euro exchange rate and in many cases were refunded less than they paid for tickets for his Croke Park gigs. After a licensing fiasco and the subsequent cancellation of five gigs at the stadium, home of the GAA, Ticketmaster started refunding consumers last week.

Ticketmaster told the Belfast Telegraph more than 270,000 of the 400,000 tickets sold have been refunded so far.

A spokesman said: "Ticketmaster is committed to refunding fans in full for Garth Brooks tickets.

"As the shows were due to take place in Dublin and the tickets were purchased in euro, we have to refund in euros.

"The sterling/euro exchange rate (which is outside of Ticketmaster's control) has changed in sterling's favour in recent times.

"This unfortunately is impacting on credit card ticket purchasers in sterling areas."

Last night fans told the Belfast Telegraph they were not impressed.

Claire Tennyson from Lisburn said: "I have only got a refund for two tickets purchased for the Monday evening so far, which I have lost £4 on. It may not be much but were informed it would be refunded in its entirety. I am still waiting on my refund for six tickets for the Saturday so the difference will be significantly more for them which is very disappointing."

Cate McCurry from Fermanagh is down £12.35.

"For three tickets I paid £182.35, however the refund was just £170, despite being told it would be in its entirety," she said. "I am disappointed I wasn't given the full refund as Ticketmaster stated in an email. It is a very unfair process."

Jimmy Hughes from Trading Standards NI said: "We are looking at a breach of contract here and you should be under no loss.

"If you paid £300 sterling you should get £300 sterling back again.

"If you paid €300 euro you should get €300 back again, but the difference is the bank rate will be less favourable when that comes back into your account. People are unfortunately saddled with the fact that the exchange rate has changed."

FACTFILE

If you bought tickets over the phone, online or on your mobile the refund including service charges will be in bank accounts within 10 working days. For those who queued it will be up to 21 days before the funds are returned. If tickets were bought or part-bought with a gift card a new one will be issued to that value. Those who bought tickets from unauthorised sellers will have to contact them for refunds.

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