Belfast Telegraph

Sunday 21 December 2014

Marks & Spencer in Irish passport row

Marks and Spencers in Sprucefield
Marks and Spencers in Sprucefield

Retail giant Marks & Spencer has offered flowers and cash to a local woman who says she felt “humiliated” when a store refused to recognise her Irish passport as a valid form of ID.

The woman, who didn’t want to be named, applied for a loan earlier this year at M&S’s Sprucefield branch outside Lisburn but was told that the London office had not recognised her Irish passport as a valid form of identification.

The woman told Sunday Life: “Marks and Spencer are happy to take money from their Irish customers but won’t recognise their passports, it’s ridiculous.

“I felt completely humiliated and embarrassed to be treated like that just because I’m Irish and not British.”

In a grovelling apology to the woman, the retailer has since offered flowers and a £150 voucher to the customer which she has declined. An M&S spokeswoman said: “We will ensure there are no future issues with loan applications from Irish passport holders.”

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