Victims of crime will be asked to rate the response of their local police officers in a new call-back service announced today.
The feedback exercise is part of a series of commitments the PSNI is introducing this summer to improve relations with the public.
Chief Constable Matt Baggott outlined the community pledge initiatives ahead of the launch of the 2010-11 policing plan.
The plan published by the Policing Board sets out key targets and priorities for policing in the coming 12 months.
It has three main themes: tackling serious harm, addressing local concerns, and improving personal policing.
Mr Baggott said: “What we will be publishing very shortly is a series of policing with community commitments which will set out for everybody in Northern Ireland what you can expect from local personal policing,” he said.
“There will be a consistent level of response to 999 calls. There will be a level of service that victims can have. It's going to be a really, really accountable service in a way that I don't think anyone's envisaged before.”