Belfast Telegraph

UK Website Of The Year

Belfast bin collection changes chaos: Council says letters for residents were found in a skip

Belfast City Council putting extra staff in place to ensure bins collected by Sunday

By Claire Williamson

Published 18/10/2016

Belfast's Lord Mayor has vented his anger after ratepayers rubbished the council's handling of changes to the city's bin collections. File image
Belfast's Lord Mayor has vented his anger after ratepayers rubbished the council's handling of changes to the city's bin collections. File image
Bin collection services have been changed, leading to much confusion.

Letters which were supposed to be sent to residents to inform them of their bin collection date changes ended up in the skip, Belfast City Council have said.

Belfast's Lord Mayor on Monday vented his anger after ratepayers rubbished the council's handling of changes to the city's bin collections.

Although residents should have received a letter outlining any alterations, many had not been notified over when to leave their bin out in future.

Belfast City Council said the changes would mean "more efficient" routes and staff would work to minimise disruption.

But angry residents have told how people were scrambling around to put their bins out when they heard the bin lorry approaching unexpectedly in the morning.

Others hit out at the length of time it would take for their bin to be collected by the council.

One resident said he would have to wait three weeks to have his rubbish lifted.

Belfast City Council said that there were 160,000 letters produced covering 310 different bin routes which they described as a "complex operation".

The council have placed the blame with the contractor. They have since deployed extra staff and have vowed to have all bins collected by Sunday - if their new general black bin collection day is Monday or Tuesday.

A Council spokeswoman approximately 30-40% of the letters were not delivered by the contractor.

She said: "We were also advised yesterday that letters were found in a skip in the Oldpark area; when this was inspected we retrieved hundreds of letters. We are working to rectify the situation by having new letters issued by post; we are working to get these out from this weekend but it may take up to two weeks.

"We did monitor the situation and were assured that the programme was being successfully implemented. Feedback from public did not suggest anything different. We had continued to publish messages about the changes in the press, on social media, online etc.

"Because of this breakdown in our planned chain of communication, we are working overtime to try to collect any general bins which were due to be collected under the new bin collection regime. Therefore, if your new general waste (black) bin collection day is Monday or Tuesday, and you missed your collection because you did not receive a letter from us, please continue to leave it out for collection.

"We have extra squads working to collect these bins, and we hope to have all bins collected by Sunday. If you missed your recycling day, please return your bin to your property and take any additional recyclables you have to your local recycling centre."

Online Editors

Read More

From Belfast Telegraph