Belfast Telegraph

Bmibaby refunds - what passengers should do now

The Consumer Council has called on bmibaby to contact all passengers as a matter of urgency following the news that the airline will pull out of Northern Ireland on June 11.

Scott Kennerley, Consumer Council Head of Policy for Transport said, “Passengers already booked on a BMI baby flight will naturally be very concerned and wondering what their rights are.

Passengers are entitled to a full refund if they are unable to make suitable alternative arrangements with BMI Baby.



Passengers who have booked a package holiday that includes a flight with the airline will also be protected under the ATOL scheme and should contact their travel agent.



Consumers can also contact the Consumer Council Contact Centre on 0800 121 6022 from 9am – 5pm for more information or by downloading Plane Facts at http://www.consumercouncil.org.uk/publications/?id=795



Continuing, Scott Kennerley said, “If a holidaymaker is any doubt whether their holiday is protected by ATOL they should check with the agent who they booked the package with.”

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