Belfast Telegraph

BT to create 165 jobs at new centre

BT is creating 165 jobs at a new customer service centre in Belfast.

The posts will support operations across the UK. Recruitment of advisers and managers will begin before the end of the month and training will start when the centre opens next year.

Colm O'Neill, chief executive of BT in Northern Ireland, said: "Our new centre will help us focus on improving customer experience across all of BT's functions and, as an innovative model of contact centre support, we're delighted that Northern Ireland is once again leading the way."

The new roles, based in a second contact centre opening in Riverside Tower, will bring the total number of new jobs the company has brought to Belfast in a little over a year to 270. BT employs more than 2,300 people across Northern Ireland.

Mr O'Neill added: "We had no hesitation in expanding in Belfast, which offers us the right people with the skills and experience for this type of work.

"We've also found that the Belfast workforce have responded positively to the requirements of a flexible operation, where people are called upon to take on frequent fresh challenges and be adaptable."

The new jobs will deliver total annual salaries of over £3 million and provide career and training opportunities within the telecommunications sector.

Jobs creation agency Invest NI has offered BT £693,000 and the Department for Employment and Learning has promised £150,000 to help pay for training.

Stormont First Minister Peter Robinson said: "BT considered other locations outside Northern Ireland for this project so this re-investment in a new contact centre in Belfast is further testament to the positive business environment that Northern Ireland offers global firms."

Deputy First Minister Martin McGuinness said Northern Ireland was a good place to do business.

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