Belfast Telegraph

Concern over social housing landlords

By Steven Alexander

Social housing tenants in Northern Ireland are more dissatisfied with their landlords than anywhere else in the UK apart from London, a survey has found.

The Big Tenant Survey revealed that fewer than a quarter of tenants (23%) here said they would recommend their landlord to a friend or relative.

Only 17% believe their landlord cares about them and their family, while just a third (34%) are satisfied with their landlord; well below the poll's UK average of 45.2%.

Just a quarter (26%) are satisfied that their landlord listens to them and acts on their views.

These figures are lower than everywhere else in the UK except Greater London.

Tenants here also expressed concerns about welfare reforms. Currently the majority of tenants on housing benefit have them paid directly to landlords.

But over the next three years, they will instead be paid directly to tenants, many of whom have never before been responsible for paying their rent.

Only 37% of respondents here said they thought that was a good idea.

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