Belfast Telegraph

Consumer: Underlying issue with mum's carpet

By Claire McNeilly

If you spend a lot of money on something that's supposed to last for 10 years, you don't expect to start having problems with it after just two. But that's what happened to one Belfast woman who bought a new carpet that started to display noticeable defects in a short space of time.

Fiona Curran said she had a new seagrass carpet – costing £12.99 a square yard – fitted when she moved into her house in July 2008.

However, in 2010 she said she noticed fraying and holes, although she claims she didn't contact the supplier, Rite Price, until the following year, for personal reasons.

She said that she subsequently sent emails and photographs and called into the store on several occasions to no avail.

And, to date, she claims she has still received no satisfactory response from the company.

"An employee finally called at my house last month and examined the carpet from the doorway," the 42-year-old single parent said.

"He concluded the damage was down to 'wear and tear', but I don't agree with that because the areas in question aren't consistently walked on – including along the skirting boards."

Mrs Curran said the carpet was sold to her without underlay, yet she claims she has since been told that they "would never sell seagrass carpet without underlay".

As a full-time carer, she said she was growing increasingly concerned about the safety implications of this faulty carpet in her home. She said she specifically bought expensive seagrass carpet in 2008 as she was told it would last 10 years – and she cannot afford to spend £1,200 to replace it.

She claims she told a company representative she was willing to accept a remnant that would fit but he was unwilling to provide this.

When the Belfast Telegraph contacted Rite Price a spokeswoman apologised to Mrs Curran and promised to address the issue.

"We are sorry to hear of our customer's unfortunate personal circumstances," she said.

"Our biggest issue is that this particular carpet was fitted without underlay. We stressed this point, but Ms Curran insisted she did not want or need underlay.

"Our specialist fitters also advised her of this on the day of fitting and again she flatly refused to accept this advice.

"As a goodwill gesture, however, we are once again willing to discuss this with Mrs Curran if she wishes to contact us and hopefully resolve this long running issue."

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So, what's your story? Let us know if you have any consumer concerns. Contact: cmcneilly@belfasttelegraph.co.uk

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