Belfast Telegraph

Fans who bought 'unofficially' in anxious refund wait

By Claire Williamson and Joanne Fleming

After the disappointment of the cancellations, Garth Brooks fans are now waiting anxiously to see whether they will get a full refund for the tickets they bought to see him in Dublin.

Fans who bought their tickets officially via Ticketmaster should be able to get a full refund – but there are worries for those who used other vendors.

One Belfast woman told the Belfast Telegraph she was gutted that she could be more than £200 out of pocket.

Her husband saw the tickets advertised in a newspaper, met up with the seller and paid £140 in cash for the tickets.

They have already been charged a £40 cancellation fee for their hotel plus the money they lost on transport bookings.

"We are really out of pocket. I'm gutted, really gutted," said Sharon (33), who did not wish to give her surname.

"It's ridiculous. I blame Aiken Promotions. I phoned them today and asked about a refund but now you have to fill in a form and it has to go to Dublin.

"Then they ask for all your bank details to do a transfer."

She continued: "It's just a scandalous joke. The seller didn't give us a receipt so I don't know whether we'll get our money back to be honest."

On Sharon's ticket the payment method printed on it says "cash" so she is hopeful that this means that the money will be refunded on the presentation of the actual tickets.

"I'm hoping that will work, we have the actual tickets but no receipt – he has the receipt."

Pamela McGookin (36) from Belfast paid more than £250 for her two tickets. She bought them for her husband's birthday after seeing them advertised on Facebook after her attempts through Ticketmaster failed.

She said: "We are down the money and no way of contacting the ticket seller. I got his name so I'm going to try and track him down on Facebook.

"He paid by card, so that could be refunded to his card. Or are they going to give me the money back? I don't know."

Katy Clarke (23) from Ballymena bought four tickets from an unofficial online marketplace.

She said: "I contacted Viagogo who are being so unhelpful. They are a secondary ticketing site and have yet to outline a policy.

"I had to tweet them three times to get a response. They said 'send your tickets back' and promised they would send me an email with more information. I'm still waiting. I have yet to contact the hotel but I doubt I'll get anything though because hotels are saying they will only refund it if was a Garth Brooks package."

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