Belfast Telegraph

Halifax and TSB technical issues: Customers unable to withdraw cash or use debit cards

BY CLAIRE WILLIAMSON

Halifax customers in Northern Ireland were left frustrated and helpless after a technical glitch left them unable to access their cash.

Angry and panic-stricken customers of Halifax – owned by the Lloyds Banking Group – took to Twitter after debit cards and ATMs were hit by the meltdown.

Debit card transactions were affected for three hours and cash machines for four and a half hours before the issues were resolved.

It comes less than two months after an IT meltdown left Ulster Bank customers unable to access online systems or use banks cards just before Christmas.

This time the problem affected Halifax, Lloyds, Bank of Scotland and TSB customers across the UK. They are all part of the Lloyds Banking Group.

Thousands of customers took to social media sites to vent their fury and share experiences of embarrassment as their cards were declined from 3pm until 6pm.

Among them was John Lynne from Belfast who was left red-faced as he tried to pay for lunch.

The 28-year-old said the problems started at around 3pm.

He said: "I went to three or four cash points to try and get money out and when I couldn't take out any money I started to panic.

"I had taken my girlfriend out for lunch at the Barking Dog and I wasn't able to pay for it. I was absolutely affronted and just really embarrassed.

"She had to pay for lunch and for the taxi. I was just really disappointed and frustrated because I moved from another bank to get away from these problems but now here I am stuck with more. I'm beginning to think they are all as bad as each other."

He added: "To be fair Halifax have had the least problems of them all."

A spokeswoman for Halifax apologised. She said: "Although the majority of transactions were unaffected, we are very sorry for the inconvenience that this will have caused. Some customers encountered problems at approximately half of our 7,000 ATMs. This was resolved by 7.30pm. Our ATMs are now working."

Yesterday the chief executive of TSB Paul Pester (left) tweeted: "My apologies to TSB customers having problems with their cards. I'm working hard with my team now to try to fix the problems."

He told the BBC two of the seven servers that process TSB debit card payments had problems, affecting a quarter of TSB card transactions.

Online customers were not affected.

QUOTES

Halifax customers express their anger on Twitter

  •  "Halifax sort this mess out! Embarrassed isn't the word, shocking service. It best be sorted by midnight."
  • "I can't pay for anything or get any cash. How do I buy food for dinner?"
  • "I definitely need to join a new bank. Halifax are constantly causing me problems."

Ulster Bank technical issues: RBS 'sorry' as systems go down 

Banks say sorry for cards chaos 

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