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Investigation launched after boy claims he was refused onto Metro bus wearing Linfield coat

Published 29/10/2015

Bus operator Translink has launched an investigation into claims a teenage boy was refused onto one of its Metro services because he was wearing a Linfield coat.

Rab McKelvey took to Twitter to vent his outrage that his brother Gareth was refused onto the 9a service bus on the Lisburn Road yesterday morning.

He claimed it was because the 16-year-old, who was on his way to work in a charity shop, was wearing a Linfield coat.

"What's this place coming to," he wrote.

In response, Translink said it had no policy on what passengers wear on its services.

Later Rab told UTV: “He put his hand out to stop the bus, the driver pulled over to let him onto the bus, but just as he went to step onto the bus the driver noticed his coat and told him he was not allowed on the bus.

"When he asked why he was just told because of the coat you are wearing then closed the doors and drove off.

“He's 16. He works there voluntarily after school but because schools are off this week he’s working all week there. He was late for work and he had to wait on another bus.”

A Translink spokeswoman added: “We are aware of this incident and take complaints of this nature very seriously.

“As a public service we hold great value in serving the whole community and we have no customer policy in place that would restrict clothing of this nature.

“A full investigation is now underway.”

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